Reach Our Support Team
Running into an issue or have a question about Lucky Roller: Treasure Day? Contact EVELYN SKILLS SERVICES and we'll get back to you promptly.
📧 gameuser@bunnyballgame.com — Our primary support channel. Response time: 1–2 business days.
For faster resolution, mentions your device (e.g., iPhone 14, Android 13), the app version, and what you were doing when the issue occurred.
Privacy and legal questions: gameuser@bunnyballgame.com
EVELYN SKILLS SERVICES values player feedback. Your input helps us improve Lucky Roller: Treasure Day for everyone.
You can also follow Lucky Roller: Treasure Day on social media for announcements, tips, and community news.
We value every player's experience. Thank you for trusting Lucky Roller: Treasure Day.
Product Support Map
For Lucky Roller: Treasure Day, send the screen, message, action, and device details connected with your support request. Concrete reports help support separate display, access, ad, reward, and policy questions.
Payment Questions
These billing FAQs answer the most common payment questions we receive about Lucky Roller: Treasure Day.
Missing Purchase: Restart Lucky Roller: Treasure Day to trigger item delivery. Wait up to 24 hours. If the issue persists, contact the support address listed above with your order confirmation.
Q: How do I request a refund?
A: Contact Apple (iOS users) or Google (Android users) directly, as they process all payments. If a platform refund fails and the issue is ours, contact the support address listed above.
Q: I see a charge I didn't authorize.
A: Check if family members with device access made a purchase. Enable purchase authentication to prevent this. Then contact your bank and the applicable app store (Apple/Google).
Q: How do I cancel my subscription?
A:
- iOS: Settings → Apple ID → Subscriptions
- Android: Google Play → Account → Subscriptions
Cancellations take effect at the end of the current billing period.
Q: Do prices include tax?
A: Prices shown in the store may be before applicable taxes, which Apple or Google will add at checkout based on your location.
Still have payment questions? We're at the support address listed above.
Purchase Refunds
If you're not satisfied with a purchase in Lucky Roller: Treasure Day, here's how to seek a refund.
Platform-Processed Refunds: Since Apple and Google handle all payments, they also manage refunds. To request one:
- iOS users: reportaproblem.apple.com
- Android users: Google Play purchase history
- Accidental or unauthorized purchases
- Failed delivery due to a technical issue
- Platform-defined refund windows: Apple allows up to 90 days; Google typically 48 hours
Note: Used or consumed virtual items (e.g., spent gems or activated power-ups) are generally non-refundable.
Legal Rights: EU, UK, and other consumers may have statutory refund rights that this policy does not override. Those rights remain fully available to you.
Our team is at the support address listed above for purchase support.